Shipping Information

Dispatch Times All orders received Monday through Friday (excluding public holidays) are dispatched the same day from our warehouse.

Shipping Method We utilize Australia Post Express for all shipments, ensuring a delivery timeframe of 1-2 days. You will receive an email with tracking details once your order is dispatched.

Tracking Track your shipment using the tracking number provided in the dispatch email by visiting the Australia Post website.

Customs and Regulations Please be aware of the importation laws related to nicotine products in your destination as Pouch Papi is not responsible for customs holds or delays.

Contact Us For any queries about your order, please contact us at support@pouchpapi.com Our customer service team is ready to assist you.

Same day dispatch on all orders before 1pm!

To track your order, please click the following link. You will be redirected to the carriers website. https://auspost.com.au/mypost/track/search

If you would like more information on specific time frames and locations, please head to the carriers website. https://auspost.com.au